PART V - POWERS AND PROCEDURES OF THE MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION Chapter 4 - Investigation For Purposes Of Administration, Inquiry, Etc.
Section 69. Complaints to the Commission.
(1) The Commission may conduct an investigation on a matter referred to in section 68 upon a written complaint by a person.
(2) The complaint shall specify the person against whom the complaint is made ("the respondent").
(3) If it appears to the Commission that—
(a) a person wishes to make a complaint; and
(b) the person requires assistance to formulate the complaint or to reduce it into writing, it is the duty of the Commission to take reasonable steps to provide appropriate assistance to the person.
(4) If a complaint has been made to the Commission under this section, the Commission may make inquiries of the respondent for the purpose of deciding—
(a) whether the Commission has power to investigate the matter to which the complaint relates; or
(b) whether the Commission should, in its discretion, investigate the matter.
(5) If the Commission decides not to investigate, or not to investigate further, a matter to which a complaint relates, it shall as soon as practicable and in such manner as it thinks fit, inform the complainant and the respondent of the decision and the reasons for the decision.